CMDBuild is an amazing configuration/asset management tool that takes its support of the ITIL way of doing things a big step forward, by providing links to a generic workflow engine, Shark (Enhydra Shark, now called Together Workflow Server). This way, CMDBuild is able not only to manage the update of the asset inventory and their functional relations, but also to enable the definition and control of the processes for IT service management.

A process includes an activity sequence, carried out by operators and/or computer applications, every application represents an operation that has to be carried out within the process. In keeping with their system flexibility, CMDBuild provides a generic workflow engine to model processes case-by-case, rather than implementing a series of rigid and predefined processes.

Here we take a look at how to install Enhydra Shark for CMDBuild.

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